SUGAR CRM

SUGAR CRM – Customization and implementation

“MORE LEADS, MORE SALES, MORE CUSTOMERS”

SugarCRM helps companies communicate with prospects, share sales information, close deals and keep customers happy

SUGAR CRM FEATURES:


Sales Force Automation
Marketing Automation
Customer Support
Reporting
Schedule Meetings
Schedule Phone-Calls
Send e-mails
Track activities with a project

The CRM is ‘a collective term for processes and strategies for maintaining relations between the company and customers, business partners and other interested parties

WHY SUGARCRM ?

SugarCRM is the world’s leading provider of commercial open source customer relationship management (CRM) software for companies of all sizes. Sugar easily adapts to any business environment by offering a more flexible, cost-effective alternative than proprietary applications. SugarCRM’s open source architecture allows companies to more easily customize and integrate customer-facing business processes in order to build and maintain more profitable relationships.


Sugar CRM is a multi-user application that is built as a Customer Relationship Management
CRM brings together your contacts, other users in your company, and sales figures
Convert sales to projects and schedule tasks (that show up on your calendar)
Sugar CRM  is the world leader in CRM sales and maintains a strong emphasis on its CRM business solutions

ADVANTAGES OF SUGARCRM

CRM is ever-increasingly an integral part of the business process. It permits the business to identify, contact, obtain, and retain customers.
CRM is a system for identifying, acquiring, and retaining customers.
CRM goal to build with customer long term relationship, increase his satisfaction, increase value of company for him/her and vice versa.

INCREASED REVENUE

Improve Customer Retention

Attract New Customers

Up Sell – Cross Sell




DECREASED COST

Automate Tasks

Improve Campaign Efficiency

Improve Forecast Accuracy and Timeliness




Intangibles

Increase Customer Satisfaction

Improve Product and Pricing Models

Increase Knowledge Retention

Differentiate yourself in the Marketplace

Increase Understanding of your Customers

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